Our company's goal is to provide bookkeeping, accounting, tax, and other financial and administrative services in compliance with statutory requirements, to a high professional standard, and with a client-focused approach. If you have any observations, objections, or complaints regarding our services, appointment scheduling, client reception, completed engagements, handling of submitted documents, or any other matter related to our activities, we will record and investigate them, and take all reasonable steps to resolve the issue where necessary.
You may submit your complaint either verbally or in writing. Verbal complaints can be made in person or by phone, by prior appointment; written complaints may be submitted by post, email, or other electronic means qualifying as written communication. We will confirm receipt of electronically submitted complaints without delay. We will provide a substantive response to written complaints within 30 days at the latest.
You can submit your complaint through the following contact channels:
- E-mail: snprofit@gmail.com
- Postal Address 1106 Budapest, Jászberényi str. 29/B
- Phone: +36 70 886 3014
- Location and hours for in-person assistance: 1106 Budapest, Jászberényi str. 29/B
During the investigation of the complaint, we take the necessary measures and strive to ensure that any dispute between the client and our company is resolved amicably, quickly, and fairly.